Delivery Information:

Orders are processed on the day payment is received and shipped in 1-2 working days by Royal Mail 1st Class.

UK postage charges are as follows:
£0.00 to £9.99£1.20
£10.00 to £24.99£2.50
£25.00 to £74.99£3.50
£75.00 to £149.99£5.00

International Delivery: £8.00
Delivery time: 4-14 days unless stated otherwise in item description.

Exchange Policy:

Once received, if you would like to exchange goods for a different size or item of equivalent price, simply return the items, in their original condition and packaging, within 14 days of receipt. Your despatch note will be required as proof of purchase.
Goods which are returned damaged or with make-up stains cannot be exchanged.
Please e-mail us for more details.

Terms Of Use & Privacy Policy:

1. Ordering

Please make sure the e-mail address you provide to us is correct and your mailbox is in proper working order. All order confirmations are sent to that e-mail address. Any contracts or agreements formed between you and us by means of this web site shall be governed and construed according to English law and any disputes or proceedings shall be subject to the exclusive jurisdiction of the English courts. Please note in particular that:

1. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.
2. All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible.
3. While we try to ensure that all details (including prices) displayed on this web site are correct and up to date, we cannot be held responsible for their accuracy. You must ensure that, prior to placing an order, you have checked all relevant details about the products you have selected as their relevant details may have changed since you last visited this online store.
4. All products displayed on this web site are subject to availability.
5. All prices are inclusive of UK VAT (but do not include delivery charges).
6. Your payment card will be debited immediately.
7. No statement on this online store site shall be deemed to affect the statutory rights of a consumer which cannot be excluded or restricted by law.

2. Cancellation Right

Under the distance selling regulations you have the legal right to cancel your order within seven working days of receipt of the goods. Please contact us for further details.

3. Free Gift Vouchers

Promotional 'Free Gift' vouchers can be redeemed on your next order by entering the voucher code in the box provided before checking out. One silk-covered jewellery box will be despatched with your order, or within the next 14 days. The boxes may vary in colour and design.

4. Security

This website uses a secure server. All personal information and credit card information between your PC and the server is transmitted in an encrypted form.

Furthermore, your credit card details are not stored on a server that would be accessible via the Internet. This is a further step for your protection, only available by leading eCommerce sites.

5. Links

Hypertext links in this site will lead to websites which are not under our control. We accept no responsibility or liability in respect of the material on any website which is not under our control.

6. Privacy and Data Protection

The information you provide on this online store will be held by Zephyr London and not by any third parties. The information you provide on this site may be held and used by us for any of the following purposes: order processing, administration of customers' orders and/or accounts, dealing with enquiries or complaints, crime and fraud prevention, marketing our products and services generally or (subject to any objection or preference you may indicate when submitting your personal details to us via this web site) for sending information to you about our products from time to time. In addition, we may use information about you provided by credit reference agencies to help us make credit decisions and to prevent fraud. We will not disclose your information to any other companies other than those belonging to the same group of companies. We may disclose your information to credit agencies and to other people in relation to enquiries concerning the prevention and detection of fraud or crime or the apprehension or prosecution of offenders or as may be required by law or legal proceedings.

7. Copyright statement

1. All rights reserved. The material on this site is protected by copyright throughout the world and is owned by Zephyr London or its licensors.
2. You may read, print and download it for private use only.
3. You may provide a link (not a framed link) to this site from any other business or business information or service website but not (unless expressly agreed to by ourselves in writing) in any way which gives the impression that we are associated with or have approved such other site.
4. You may not commercialise or otherwise copy it without our permission.
5. Use of this site is subject to our terms and conditions of use.